Help & Support

How can we help?

Browse the FAQs below or reach out to us directly. We typically respond within 1–2 business days.

support@niftywise.org
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Practice options trading with virtual money
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Learning Paths
Free courses on options basics and Greeks
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Pricing
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Frequently Asked Questions

What is NiftyWise? +

NiftyWise is a free paper-trading simulator and educational platform for Indian options traders. You practice Nifty options trading with ₹10 lakh of virtual money — no real money is ever at risk.

Is NiftyWise really free? +

Yes. The options simulator (all 10 scenarios), all starter courses, the strategy library, and the blog are completely free, forever. No credit card required to sign up.

How do I reset my password? +

Go to the login page and click "Forgot password?". Enter your registered email address and we'll send you a reset link within a few minutes. Check your spam folder if you don't see it.

Why is the simulator showing virtual prices? +

The simulator uses realistic market scenarios based on historical NSE data and the Black-Scholes options pricing model. Prices are simulated — this is intentional. No real trades are placed.

What is 1 lot in the simulator? +

The current Nifty 50 options lot size (as revised by NSE in November 2024) is 65 units per lot. The simulator uses this standard lot size.

How accurate are the scenarios? +

Scenarios are built from real historical NSE OHLC data for significant market events (e.g., budget day, election results, geopolitical events). Intraday candles are generated using a Brownian bridge model with realistic volatility — designed to feel like real market conditions.

Can I use NiftyWise on my phone? +

Yes. NiftyWise works on all modern browsers on mobile, tablet, and desktop. Native iOS and Android apps are on the roadmap.

Is NiftyWise registered with SEBI? +

No. NiftyWise is not registered with SEBI as an Investment Adviser, Research Analyst, or Stockbroker. We are an educational simulator only. Nothing on this platform constitutes investment advice or a recommendation to trade securities.

I found a bug — how do I report it? +

Please email us at support@niftywise.org with the subject "Bug Report". Include what you were doing, what you expected, and what actually happened. Screenshots are very helpful!

How do I delete my account? +

Email us at support@niftywise.org with the subject "Delete my account" from your registered email address. We will process your request within 7 business days and send you a confirmation.

Still need help?

We're a small team but we read every email. Reach out and we'll get back to you within 1–2 business days (Monday–Friday, IST).

Email us: support@niftywise.org

Please include your registered email address in the message so we can look up your account.

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